Customer Support

Pickup and Shipping

Buy Online, Pickup In-Store

Shop Store

1. Shop Your Store

Find and select a store near you to shop available products.

Place Order

2. Place Order

Choose items available at your selected store when adding items to your cart and select ‘Store Pickup’ at checkout.

Receive Order Ready Notice

3. Receive Order Ready Notification

Once order is prepared by our store associates, you'll receive a notification via email that your order is ready for pickup.

Pickup Your Ourder

4. Pickup Your Order

Bring a copy of your order confirmation email and valid ID to your selected store to pick up your order.

Shipping Policy

Orders are typically processed and shipped within 72 hours of being placed. You will receive a tracking number once your order has been processed. All orders are shipped via FedEx Ground unless otherwise specified. We ship only within the Continental U.S.

Shipping is not available to:

  • Alaska or Hawaii
  • APO/FPO addresses
  • U.S. Territories
  • Canada or other international locations

Online Pricing & Taxes

Pricing:

  • Online prices may differ from those in retail outlet stores.
  • Direct Tools Factory Outlet is not responsible for typographical or photographic errors.
  • Prices and specifications are subject to change without notice.

Sales Tax:

  • All sales are subject to applicable taxes.
  • For tax-exempt purchases, please visit one of our retail locations.
  • Taxes are collected and remitted in all states where we have a sales tax presence. Tax is calculated based on the ship-to address and remitted to the appropriate jurisdiction (state or local).
  • Effective July 1, 2022, all sales delivered to Colorado will have a $0.27 Retail Delivery Fee included with sales tax.